Privacy Policy

At PetVet Shop, your privacy is our top priority. We’ve built a platform where pet parents can explore trusted pet care products and services from reputable sellers. To make your experience smooth and secure, we collect certain information while you use our site. This Privacy Policy explains what data we collect, how we use it, and how we protect it.

This policy applies to all services and products offered on PetVet Shop. Our commitment to protecting your privacy remains the same across all services and interactions.

What information do we collect?

We collect information to help us serve you better. This may include:

• Your name, email, and contact details
• Pet profile information (like name, breed, and age if you share it)
• Delivery and billing addresses
• Purchase history
• Account login credentials
• Payment method details (securely encrypted)
• Communications you have with our support team
• Information you choose to provide in reviews or feedback

The data we collect depends on how you interact with PetVet Shop—whether browsing, buying, or engaging with our services like grooming bookings or insurance inquiries.

How Do We Use Your Information?

We use the information you provide to:

• Process and deliver your orders
• Personalize your shopping experience
• Recommend pet products based on your interests
• Send order updates, promotional offers, or pet care tips
• Improve our website and customer service
• Ensure a safe, secure shopping environment

PetVet Shop operates within the United States, and our services are currently available only to users located in the U.S. Accordingly, your data is collected, processed, and stored in accordance with U.S. laws and regulations.

Security Measures We Take

We understand that your trust is precious. That’s why we use secure technologies to protect your data:

• SSL encryption for safe payment processing
• Password protection for your account
• Secure data storage methods
• Regular system checks to guard against unauthorized access

Remember to use a strong password and sign out after using our platform—especially on shared devices.

Your PetVet Shop Account & Responsibilities

As a valued member of the PetVet Shop family, you’re responsible for keeping your login credentials safe and secure. You also have full control over your personal account settings, including communication preferences and visibility options.

If you’re a seller on our platform, you’re expected to respect and protect customer data. Your role includes acting responsibly with any buyer information you receive.

How Long Do We Keep Your Information?

We retain your personal data only as long as needed to fulfill your purchases, provide customer support, or comply with legal obligations. If you choose to close your account, we will delete your information unless retention is required for tax, legal, or fraud prevention reasons.

Your Access to Information

Through your PetVet Shop account, you can access:

• Your order status
• Saved shipping addresses
• Pet profiles
• Payment preferences
• Wishlist or cart items
• Product review history
• Email and notification settings

You can update or correct this information at any time through your account dashboard. You may also request deletion of your data by contacting us.

Updates to This Privacy Policy

From time to time, we may update this Privacy Policy to reflect changes in our services or regulations. When we do, we’ll notify you by:

• Posting the updated policy on our website
• Sending an email update if the changes are significant

We recommend reviewing the policy regularly to stay informed. Your continued use of our services after changes indicates your acceptance of the revised policy.

Questions or Concerns?

If you have any questions about how we handle your data or wish to request more details, feel free to contact our support team at [email protected] or +1 (516)-807 0884.